Frequent Asked Questions
Shipping Information
Express Shipping:
This method takes approximately 6-9 business days for delivery. The cost for express shipping depend of the order amount and weight
Saver PW & GG Shipping:
This method takes approximately 14-21 business days for delivery. GG Shipping normally will appears for small order or packages
Free Shipping:
Free shipping is available for orders with a total amount of $26.4 USD or more. However, there is no specific information provided regarding the estimated delivery time for free shipping.
Most packages are delivered within the estimated time of arrival, but please be aware that the actual delivery date can be influenced by factors like flight arrangements, weather conditions, and other external circumstances. For the most accurate delivery date, please refer to the tracking information provided.
If you experience any of the following issues, please contact customer service within the specified timeframes:
1- If your package hasn't been delivered within the expected timeframe.
2-If the tracking information shows the package has been delivered, but you haven't received it.
3-If your package is missing items or contains incorrect items.
To address these issues, please contact customer service within 30 days of the payment date. For other order, product, or logistics-related concerns, please reach out within 30 days of the order date.
Please remember to click the 'Confirm Delivery' button within 7 dayss from the shipment date. After this period, the button will be automatically inactive.
Due to the current situation and busy season, there may be delays in delivery from the expected timeframe. We're working closely with our logistics company to get your order to you as soon as possible. Thank you for your understanding
Yes, we do ship internationally. We offer shipping to several countries, including the United States, Saudi Arabia, United Kingdom, United Arab Emirates, Kuwait, Bahrain, and Jordan. Please note that shipping availability and fees may vary depending on the destination country. For specific information about shipping to a particular country, I recommend contacting our customer support. They will be able to provide you with detailed information about shipping options, estimated delivery times,
Yes, you may track your order through My Account then choose Orders then you may check and track your order
Go to https://woii.com/my-account/orders/
Payment
The available payment methods are credit card and PayPal. You can choose to make your payment using either a credit card or your PayPal account.
Please note that specific details regarding credit card options, accepted card types, and any additional payment options may vary depending bank provider
Orders & Returns
To place an order online, follow these general steps:
1-Visit the https://woii.com.
2-Browse the available products and select the items you want to buy.
3-Add the selected items to your shopping cart.
4-Review your shopping cart to ensure that you have the correct items and quantities.
5-Proceed to the checkout.
6-Provide the necessary information, such as your shipping address, contact details, and preferred payment method (credit card, PayPal,).
7-Double-check all the entered information for accuracy.
8-Complete the payment process by following the instructions provided.
9-Once the payment is confirmed, you will receive an order confirmation or receipt.
10-Keep the order confirmation or receipt for future reference.
Yes, you will need to create an account in order to place an order and provide accurate information. Providing incorrect or false information may result in a lost package or item, and in such cases, you may be held responsible for the loss. It is important to ensure that the information you provide during the ordering process, such as your shipping address and contact details, is correct and up-to-date. This helps to ensure that your order is delivered to the intended recipient without any issues. Please note that the responsibility for providing accurate information lies with the customer, and any errors or inaccuracies in the provided information may lead to complications or delays in receiving the order. If you have any concerns or questions about the information required for placing an order, it's always best to refer to the terms and conditions or contact our customer support for clarification.
Once your order status changes from "Processing" to "Awaiting Shipment" or "Shipped," it is generally not possible to make changes to your order. If your order is still in the "Processing" stage, which typically lasts for the first 24 hours after placing your order, there may be a possibility to modify it. However, once the order has progressed to "Awaiting Shipment" or "Shipped," you will need to wait until you receive the order and then apply for an exchange or return if necessary.
You may track your order through My Account then choose Orders then you may check and track your order
Go to https://woii.com/my-account/orders/
Please Read the following Pages:
Terms & Conditions
Privacy Policy
Cookies Notice
Exchanges, Returns and Refund
IF you need any help Please contact our customer support.
